Terms & Conditions

1. Introduction

Welcome to Shankheshwar Infotech. By accessing or using our website (https://shankheshwarinfotech.in/) and our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue using our services immediately.

2. Services Offered

Shankheshwar Infotech provides IT support, consulting, and related technology services, including but not limited to sales of hardware, software, networking equipment, and other IT solutions.

  • All services are subject to the terms outlined in individual contracts or agreements.
  • Product warranties are governed by the manufacturer’s policies unless otherwise specified.

3. User Responsibilities

  • You agree to use our website and services in compliance with all applicable laws and regulations.
  • Any unauthorized use of our content, trademarks, or intellectual property is strictly prohibited.
  • You are responsible for maintaining the confidentiality of your account details (if applicable).

4. Payment Terms

  • Payments must be made as per the terms agreed in the respective contract, invoice, or purchase order.
  • Late payments may result in service suspension, penalties, or additional charges.
  • Any disputes regarding invoices must be reported within 7 days of receipt.

5. Returns & Refunds

  • Returns: Hardware and accessories may only be returned if they are defective, damaged on delivery, or do not match the order. Returns must be requested within 7 days of delivery.
  • Refunds: Refunds (if applicable) will be processed only after inspection and approval of the returned product. Refunds may take 7–15 business days to reflect in your account, depending on the payment method.
  • Non-Refundable Items: Services, software licenses, customized products, and installation charges are non-refundable.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the product was delivered in error or found defective.

6. Confidentiality

  • We ensure that all client data and sensitive business information are handled securely.
  • Clients are also responsible for protecting their own confidential information.

7. Limitation of Liability

  • Shankheshwar Infotech shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • While we strive to provide uninterrupted and error-free services, we do not guarantee complete availability or accuracy at all times.

8. Termination of Services

  • We reserve the right to suspend or terminate services if:
    • A client violates these Terms & Conditions.
    • Payments are not made as agreed.
    • A client engages in fraudulent, unethical, or unlawful activities.

9. Changes to Terms & Conditions

  • Shankheshwar Infotech may update or modify these Terms at any time without prior notice.
  • Users are encouraged to review this page periodically for the latest updates.

10. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.